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Reputation

Reviews & Guestbook

Collect reviews at the right time: include a guestbook in the brochure, then redirect guests to Google, Airbnb, or Booking to boost your online reputation.

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  1. Private guestbook in the booklet — feedback visible in the dashboard
  2. Direct links to Google, Airbnb, Booking…
  3. An invitation at the right time during your stay, not just at the end

Asking for a five-star review on the day of departure, when the traveler is rushing to catch their train, is unlikely to yield results. Majordia structures the review collection process in two stages: a warm and welcoming guestbook in the booklet during the stay, followed—at a time of your choosing—by a reminder to leave a review on the platforms that matter most to your business.

You’ll strengthen both your direct relationship with guests (through honest feedback in the guestbook) and your visibility on platforms (through public ratings). Satisfied travelers know where to click; your teams know when to follow up without coming across as pushy.

A guestbook included in the booklet

The “Guestbook & Reviews” section invites travelers to leave a message and a review during or after their stay. It’s a private, reassuring space where guests can express their gratitude for a wonderful stay or point out something that could be improved before they leave.

You can view the entries from the dashboard: this is useful for adjusting the welcome process, congratulating the housekeeping team, or responding quickly if something goes wrong. It’s not a substitute for public reviews—it’s your real-time quality gauge.

Positive messages can be reused (with permission) in your ads or on your website. The guestbook becomes a treasure trove of authentic social proof, not just an aggregate rating.

Redirect to Google, Airbnb, and Booking

Set up links to your public listings: Google Business, Airbnb profile, Booking page… Travelers can open the right platform with a single tap from the brochure—no more “search for us on Google” in a PDF.

You tailor your messaging: a vacation rental that relies heavily on booking platforms will highlight Airbnb and Booking; a city hotel will promote Google. Majordia doesn’t require you to use a single platform—it’s all part of your reputation strategy.

By combining smart timing with clear links, you can increase the number of recent reviews—a key factor for both the algorithm and travelers who are still comparing options.

Good timing makes all the difference

Ask guests to sign the guestbook midway through their stay to capture their immediate feedback, and then redirect them to the platform after check-out—when the experience is still fresh in their minds but they have a couple of minutes to spare.

Avoid submitting requests too late or only verbally: the booklet remains accessible in follow-up messages if you resend the short link. Your average rating improves because the process is simple, not because you’re pestering people.

1-month free trialSee the interactive guidebook

Organizing Your Review Collection

  1. 1Check the "Guest Book" box on the housing booklet.
  2. 2Add your links to Google, Airbnb, Booking, or other platforms.
  3. 3Write a short invitation message (thank you + buttons).
  4. 4Keep an eye on private visits and clicks on public notices in the stats.

Frequently Asked Questions

Does the guestbook replace Airbnb reviews?
No. The guestbook is internal; public links direct users to your platform profiles or Google, where future travelers can view the reviews.
Can I choose which platforms are displayed?
Yes. You set up the links that are relevant to your business—one or more platforms.
Do travelers need to have a Majordia account?
No, not to view the booklet. You can leave a message in the guestbook from the "Booklet" section of your stay.
Can I reply to reviews from Majordia?
The guestbook is managed in the dashboard. Responses on Airbnb or Booking remain on those platforms or via your connected messaging system (Airbnb, Booking.com, and Abritel).

Give your teams an up-to-date booklet, everywhere

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